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I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to a small area in back of the store. The Reba line towards the front of the store has been replaced by the Ivanka line of clothing. I found this line to...
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5.0
I didn't like
  • Ivanka line
#1114477
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I am a sale associate who have been working for dillards for 6 long years in columbus ga. I never heard of where a (Mother & Daughter) can work in the same department and can work the same shift. I feel is not right or fair at all. The reason is because the manager and...
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#1109731
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Jill Nicholson, Rachel Van Huff, and Monica Bayer are the three most horrific human beings you can imagine. With their lack of decent personality, they roam the store on a not very impressive high horse in which treating employees and customers with respect, courtesy,...
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#1089559
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Dillards - Ordered 1 Item No05083995

Dillards
#1105792
Trying to sell me 3 and can not change the order to just 1(one) Item No05083995 {{Redacted}}
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Dillards - Samantha In swim a@Treasure coast Mall Great custome service

Dillards
#1080288
4.3
Details
She was super friendly , very helpful and patient . It's been forever since I've had such great customer service. She has a great attitude. I will surely be back to have her help me again.
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
Staff
Value for money
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Dillards - Arbor place mall Dilliards store manager john

Dillards
#1052451
He's the worst person to run a store he doesn't know how to make decisions when there's a problem he needs to be fired because he doesn't do anything but sit in office and eat
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Returns And Refunds Review

Dillards
#1026470
1.0
Details
Dillard's on line return policy is the worst ever. They bury the return label and if you find it it is impossible to print it in full on a regular printer easily. Then the return can only made via fed ex. We'll see how long it takes to get a credit!
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Exchange, Refund and Cancellation Policy
I bought a "final sale" of Donald J Pliner strappy sandles online... while the shoes were in original packing box, the sandals were obviously VERY worn. Someone had obviously stretched out the straps... the foot beds had toe marks and the bottoms were NOT new. Very...
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2.6
#1080743
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I placed my first on line order with Dillard's this last week. Even tho I do have an account with them and buy from them when I am privy to one of their stores. Two of the items I purchased were too large and I called Customer Service to exchange them for a smaller...
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Anonymous
Anonymous

Why is it needless to say this isn't your first bad experience?

Product
#1069404
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I bought two men's short sleeve shirts (markdowns) from the local Dillards in August 2016. I kept the receipt. Tags still on the clothing. Never worn. Hanging in my closet on hangers. It's June and the weather has finally changed here. So I cleaned out my closet this...
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I liked
  • Sales associate
I didn't like
  • Return policy
#1060594
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Twice in the last year my husband gone to the Chanel counter and Dillards, mostly because it's convenient on our way home. We prefer Neiman Marcus or Saks fifth Avenue. But yet we keep going back to Dillards. I've spent many many hundreds and hundreds of dollars on...
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1.9
#1048229
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For a pre-sale, the clerk entered incorrect information for my debit card. My bank thought it suspicious and froze my card. I called my bank and ok'd the charge. My online bank information now shows that the amount was taken out of my account. Importantly, it is no...
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I didn't like
  • Customer service
#1019741
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I believe that most of the employees are under stress because of the "sales quotas" that are imposed by Dillard's. They increase the wages and then they give unrealistics amounts to sell. If you dont make the sales quota then they add them to your next day. If people...
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Anonymous
Anonymous

I am not sure if you are an employee of Dillard's or a concerned customer, but I would like to take a second to clear up a couple of your accusations, if I may. As an employee...

4.2
#1018535
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This year, I was unable to go to Dillards New Year's Day sale because of the flu so I ordered a pair of Ugg slippers online at 50% off, along with another small item. The small item arrived within a week and I was told, via email, they were "searching" for the slippers...
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1.0
I didn't like
  • Comparison to other online services is non existent
  • Price adjustment policies
  • Customer service
#1005027
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