Contact Dillards Customer Service
Dillards Phone Numbers and Emails
Toll-Free Number:
-
(800) 345-5273Customer Call Center
Customer Service:
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(866) 834-6294Dillard's American Express
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(800) 643-8278Dillard's Credit Card
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(877) 272-2601Furniture
Dillards Email:
General Info
Contact Information
Dillards Website:
Dillards Help Center:
Corporate Office Address:
Dillard's Inc.
1600 Cantrell Road
Little Rock,
Arkansas
72201
United States
Other Info (opening hours):
Customer Call Center Hours
Monday through Saturday:7:00 a.m. to 10:00 p.m. (CST)
Sunday:9:00 a.m. to 7:00 p.m. (CST)
Mailing Address:
Post Office Box 486
Little Rock, AR 72203
How Good is Dillards's Customer Service?
Summary of Dillards Customer Service Calls
592
TOTAL
CALLS
CALLS
03:37
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dillards?
Payments and Charges Question:
- “Pay bill”
- Payment mistake
- “Tumi luggaywas overcharged the listed price”
Cards Question:
- “I don't have my card on me”
- “Name change on card”
- “Credit card”
Shipping and Delivery Question:
- “Would like to see if can wave shipping cost Close”
- “Never received my card”
- “Place a phone order, contacted store where order was placed did not receive confirmation number but, money was taken out of my account store # 418 AL. I ask for store manager and department and no return call.”
Return/ Replace Question:
- “Returns”
- “Return by fed ex”
- “I ordered two of the same shoes by mistake. They can to me days apart. I threw away the return label. Asked for a new one via email. Called twice. Both reps said they sent the label but never got the emails.”
Request for Information Question:
- “Ask about return”
- “I lost all my information on tracking my package”
- “To check gift card balance”
Account Question:
- “Letting you know I have a new chase account”
- “Balance”
- “I need my account number”
Employment Question:
- “W-2 form former employee”
- “Employment dates”
- “I am a former employee and I need my W2”
Product/ Service Question:
- “How long will it take if I order a dress to be shipped to me. I need it by 101923?”
- “Product availability”
- “Product info”
Refund Question:
- “Refund”
- “My refund”
- “Refund my money”
Staff Question:
- “Called three times terrible service need assistance with competent oerson”
- “Complain about store manager”
- “Ciustomer service”
Activation/ Cancellation Question:
- “To cancel my order”
Website/ Application Question:
- “Application for employment”
- “Want to buy item but not able to order online”
Other Question:
- “Obtain information”
- “Ugg weather boots in stores near Jackson ms”
- “Bought a pair of shoes online don't have the packing slip. Can't find the email.”
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Dillards