Dillards Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-5273
    Customer Call Center

Customer Service:

  • (866) 834-6294
    Dillard's American Express
  • (800) 643-8278
    Dillard's Credit Card
  • (877) 272-2601
    Furniture
  • (800) 444-1732
    TDD
  • (501) 200-9660
    Text
  • (817) 831-5482

Headquarters:

  • (501) 376-5200

Dillards Email:

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How to Contact Dillards Customer Service?

Most Popular Number:

(800) 345-5273
Customer Call Center
Total calls: 362 Issues resolved: 21 Last call: Feb 22, 2024

What Is the Dillards Customer Service Phone Number?

The Dillards phone number for customer service inquiries is 1-800-345-5273. You can call their Customer Call Center for general information and support. The professional customer care agents will answer your questions about their products, services, prices, sizes, and availability. You can also address Dillard's customer service if you have complaints or other order issues. The Furniture Customer Service is available at 1-877-272-2601. The Dillards corporate number is 1-501-376-5200. You can use this number to reach the official representatives on legal questions. The privacy policy inquiries can be discussed at 1-855-774-3455.

For matters related to Credit Cards, dial 1-800-643-8278. The support assistant dealing with American Express Cards is available at 1-866-834-6294.

What Is the Dillards Corporate Office Address?

The Dillard's corporate office mailing address is Dillard’s Inc., PO BOX 486 Little Rock, AR 72203-0486, United States. You can send official notices and requests to Dillards headquarters if you need a written response from the company on your matter. You can also send your complaints and suggestions to their corporate office.

If you wish to ship the merchandise back and do not have the return label, use the following Dillards address: Dillard's, 600 Carnahan Drive, Maumelle, AR 72113, United States.

The privacy requests and data protection questions can be sent to Dillard's, Inc., Attn: Privacy Department, 1600 Cantrell Road, Little Rock, AR 72201, United States.

What Are Dillards Customer Support Business Hours?

The Dillards business hours for their Customer Call Center are Monday through Friday from 7 a.m. to 10 p.m. CST. The Help Center is also operational on weekends between 9 a.m. and 7 p.m. CST.

The working hours of a department dealing with Credit Cards are Monday to Friday from 7 a.m. to midnight CST. They provide help and information between 10 a.m. and 8 p.m. CST on weekends. You can call Dillards American Express customer service 24/7.

You can use the Dillards contacts to reach their corporate office on Thursdays and Fridays between 8 a.m. and 5 p.m. CST.

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Contact Information

Dillards Website:

Dillards Help Center:

Corporate Office Address:

Dillard's Inc.
1600 Cantrell Road
Little Rock, Arkansas 72201
United States

Other Info (opening hours):

Customer Call Center Hours

Monday through Saturday:7:00 a.m. to 10:00 p.m. (CST)

Sunday:9:00 a.m. to 7:00 p.m. (CST)


Mailing Address:

Post Office Box 486

Little Rock, AR 72203

More contact details

Dillards Rating Based on 139 Reviews

Rating details

2.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Rating stats

Rating trend

How Good is Dillards's Customer Service?

Salih Rov
Salih Rov
Feels Neutral | Oct 13, 2023

No Comment.

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Simaya Znq
Simaya Znq
Feels Disappointed | Apr 30, 2023

Not great. Had to call twice. Both reps said they sent a replacement mailing label via email. Can't tell if they did or the email is not working. Never got it.

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Cru Hob
Cru Hob
Feels Satisfied | Jan 01, 2023

Great customer service

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Niva Kvr
Niva Kvr
Feels Neutral | Dec 20, 2022

First time,disappointing,last time I was very satisfied.

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Willaim Djj
Willaim Djj
Feels Satisfied | Oct 16, 2022

Very good customer service, Pleasant attitude

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Summary of Dillards Customer Service Calls

592 TOTAL
CALLS
03:37 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dillards?

Payments and Charges Question:

  • “Pay bill”
  • Payment mistake
  • “Tumi luggaywas overcharged the listed price”

Cards Question:

  • “I don't have my card on me”
  • “Name change on card”
  • “Credit card”

Shipping and Delivery Question:

  • “Would like to see if can wave shipping cost Close”
  • “Never received my card”
  • “Place a phone order, contacted store where order was placed did not receive confirmation number but, money was taken out of my account store # 418 AL. I ask for store manager and department and no return call.”

Return/ Replace Question:

  • “Returns”
  • “Return by fed ex”
  • “I ordered two of the same shoes by mistake. They can to me days apart. I threw away the return label. Asked for a new one via email. Called twice. Both reps said they sent the label but never got the emails.”

Request for Information Question:

  • “Ask about return”
  • “I lost all my information on tracking my package”
  • “To check gift card balance”

Account Question:

  • “Letting you know I have a new chase account”
  • “Balance”
  • “I need my account number”

Employment Question:

  • “W-2 form former employee”
  • “Employment dates”
  • “I am a former employee and I need my W2”

Product/ Service Question:

  • “How long will it take if I order a dress to be shipped to me. I need it by 101923?”
  • “Product availability”
  • “Product info”

Refund Question:

  • “Refund”
  • “My refund”
  • “Refund my money”

Staff Question:

  • “Called three times terrible service need assistance with competent oerson”
  • “Complain about store manager”
  • “Ciustomer service”

Activation/ Cancellation Question:

  • “To cancel my order”

Website/ Application Question:

  • “Application for employment”
  • “Want to buy item but not able to order online”

Other Question:

  • “Obtain information”
  • “Ugg weather boots in stores near Jackson ms”
  • “Bought a pair of shoes online don't have the packing slip. Can't find the email.”

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