Dillards - Human Resources Review
I believe that most of the employees are under stress because of the "sales quotas" that are imposed by Dillard's. They increase the wages and then they give unrealistics amounts to sell.
If you dont make the sales quota then they add them to your next day. If people returns what you sold then it gets also added to your quota. So now you have the quota for yesterday the return item's and the unrealistic sale quota for today. If you dont meet their expectations then they decrease your hourly wages.
You can't get sick and if you do even with the doctors note they make you sign the absentee paper and it goes against you. Even when you call ahead of time it doesnt matter. What I wonder is why the Labor department is not investigation Dillard's? I firmly believe that Dillard'sis breaking the law.
Their policies are in place to protect Dillards and not the employees. Hence the reason why the sales asociates are under stress. Things need to change or Dillards will be losing a lot of customers to other department stores.
I only agree in one thing they do have amazing prices. The sales prices are very reasonable.
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I just want to say what you wrote is absolutely right. The sales quotas at Dillardโs is absolutely insane.
Sometimes even reaching into the mid $2000โs range during one of my 7 hour shifts during the Summer season. Of course this employee commenting is clearly in upper management. Whose goal is to target you on this forum and to diminish what you have to say. Which really is just disgusting.
All you did was talk about the stress from the quota system from Dillardโs which is very reasonable. What is not reasonable however is the backhanded way that Dillardโs handle their credit cards. See in order to get a credit card you first must use an existing credit card to have your credit checked to see if youโre approved. Also you must have your first purchase be $100 at least (not your second first only) to get a 10% shopping pass in your pay statement at the end of the month.
Not to mention you canโt turn back around and pay off your card or youโll lose the shopping pass. The interests rates are also crazy high ranging 24%-27% kind of rates. Dillardโs stresses the credit cards to their employees wanting one per every 40 hours worked. The reason they do this is to avoid paying transaction prices from customers using their pre existing credit cards.
Why do that when if they use a Dillardโs card, they can get 10% off their purchase for every $750 they spend. What a good scheme right? Tricking customers into a card and only getting the sign on bonus if they dangerously wait till they could very well owe interest.
Not to mention no clear benefit really being available to the customers besides early sales, or interest free for 12 months on certain items in home or suits? Clearly Dillardโs likes to squeeze their customers and workers for every penny they can get.
I am not sure if you are an employee of Dillard's or a concerned customer, but I would like to take a second to clear up a couple of your accusations, if I may.
As an employee myself, the quotas that you are referring to aren't a random number that they impose to make it almost entirely out of reach for most.
There is a formula involved that makes the goal in each department different yet fair. I can assure you, the associates who are truly working to service the customer and do their jobs are the ones who are making their numbers.
You commented on returns, meaning they have to sell that much more. Well of course it would mean that. Otherwise you could just have a friend spend thousands of dollars and return it the next day without consequence, yet get compensated for cheating the system.
Your mentioning on decreasing wages if sales goals aren't met. Back to the formula on the sales quota, they correlate so the quota is based on the wage, that way if an associate cannot make their goal, they lower the goal at a pace they can hopefully keep up with. Why pay Smith the same wage as Susan, if Susan sells 2x more than him?
Your last statement about it counting against you with a doctors note is also false. Those are excused absences.
I have co-workers now who have missed at least one day a week over the past several months and they are still with the company.
I can agree with you that the "sales quota" aspect of it can be a bit stressful, especially when you have a family at home that relies on that check, but that's just the nature of some retailers. That quota is why Dillard's is allowed to compensate its employees so much better than say, Sear's or JCPenny's. I am sure I am a bit biased because I work for the company, but I wouldn't leave Dillard's because of the quota, to be compensated much less doing the same amount of work.
I'm sorry your experience with Dillard's has led you to writing this, but I hope you don't allow that experience ruin Dillard's for you! We hope to see you back in our doors soon!
Wow what an absolute snake