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I have been a Dillards customer's for 37 years, was a favorite store. Wells Fargo recently took over and notified me that my zero balance card actually had a $16.00 balance that I did not pay so they closed the account.

No bill, no statement, no notice, even though my card was linked to my email for alerts! Never had a problem in 37 years. When I phoned, I was treated like a dirt bag. Wells Fargo is a preditory company and staffed with inexperienced untrained unhappy associates.

Buyer beware, govern yourself carefully while shopping Dillards! SHAME ON YOU, and I will never walk into a DILLARDS again!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Dillards Cons: Dillards credit services.

Location: Orlando, Florida

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