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Updated by user Jun 14, 2014

This issue has been resolved with Dillards corporation. I have attempted to delete this posting as well as account but am unable to do so according to pissedconsumer.com website

Updated by user Jun 12, 2014

I mean to conceal the price, not the tag

Original review posted by user Jun 12, 2014

I received a shirt purchased at Dillards as a gift from my sister in law (from an out of town Dillards.)

She wrapped the shirt in tissue and a box. The shirts tag was partially cut to conceal the tag and so the yellow "proof of purchase" sticker was not scannable.

I love the shirt. I had ASKED for the shirt. However, the size was too large and i took the shirt -- in its' original state with tag attached to SIMPLY exchange for a smaller size. Even exchange. The shirt was still full price.

The manager declined my return. Very rudely and all but accused me of stealing the shirt in the first place because it had no acceptable proof of purchase attached. Why would i steal a shirt only to try and return it for the same exact shirt? I wasnt even trying to get money back. I was so offended.

To make matters worst, i attempted a different day only to be met by the manager and original salesperson who immediately accused me , outwardly, of fraud and asked me to take this to the security office. What? I assure you that 1.) an 80.00 shirt will not break me and 2.) i was only asking for an exact exchange in size and 3.) attempting to avoid hurting my sister in laws feelings by never wearing the shirt.

At this time, the manager "Jake Kinsey" asked me for my drivers' license and was filling out a paper. Never told me what it was. I assumed that maybe it was to return the shirt without the original receipt (although i did not ask to return it, i was asking to exchange the size). Next thing i know, he is handing me a "trespassing" paper and insisting that i SIGN it. I was floored and refused to sign it. When i asked for the paper back in order to shred it (he had taken my personal information/drivers license which included my full name/age/address. Not to mention that they had my credit card info), Jake stated " The paper will be locked away in our system. Whether you signed it or not, you are banned from this store. I am losing my patience with this issue. I would be very careful from here. I have statements from a couple of employees from your other visits here". (Yes i was upset when they originally would not authorize the even exchange).

I do not know now whether having this paper "in their file" hurts me? I am not interested in ever again shopping at Dillards. They are so rude. And they gave me the ill sized shirt to walk out with. How did they make a point?

I think that they are ridiculous and suspicious and sad.

p.s. my 5 year old son was with me. I hate Dillards

Location: Hickory, North Carolina

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Guest

They told you no for valid reasons and you kept pushing the issue. Even coming back to try to swindle another associate when the first refused you. It sounds like you were harassing them and I would have banned you too If you came into my store.

Guest
reply icon Replying to comment of Guest-835594

It sounds like Dillards staff including management are I'll trained and yes it is difficult to return or exchange items at Dillards. Customers are the ones that make Dillards what it is and if something so simple could have been handled with professionalism, everybody would be happy and on there Mary way!

Yes, Dillards have those customers that always try to return or exchange items at random, but managers have the blame too. I used to work for Dillards and yes there are things to look out for when returns & exchanges are to be daught with. 1st, Use your common sense. 2nd, Don't make the customer the bad guy.

3rd, Stay calm, even though the customer is upset. 4th, Don't put yourself at your customer's level, if angry. 5th, Stay cool and collective when issues with the merchandise then explain in a calm manner to the matter or matters.

Customers are suppose to be right, but not always at! This goes for the customers as well!

Guest

Teh fact that your five year old son was with you has absolutely nothing to do with your original complaint. There is more to your story than you are telling.

Guest
reply icon Replying to comment of Guest-826903

Come on anonymous manager #826903, let it go! It sounds like you might have personal issues and bringing them to the work place.

You are hired for a reason, so again, Let it go! We aren't any better than our customers and when I see and read things like this on Dillards customers's comments, it makes me think twice about management! Remember be cool and collective and focus on things that matter.

Thanks! Cool & Collective!

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