Dillards - Mr. Will Young or Mr. Williams in the Mens dept. gives very poor cust. service

He's trying to make all the money to the point that he tries to get every customer that comes in his eye site, EVEN IF YOU'RE STANDING THERE IN HIS FACE asking a question, or ringing up a sale at the register, or applying a credit app.How do I know, cause I did all of this.

I was in this Memphis store for over 2 hours waiting for his help. Customers were more polite to me as they responded to him saying, "No, I'll wait 'till you finish with her". I knew my credit app would be approved and I hate he got credit for it. I guess Dillard's is more concerned with quantity vs.

quality service. I wish I had read complaints on this site before opening a line of credit. And yes he was very rude to me and talking about me aloud to another customer when I told him that that was the 2nd time tonight he called me "Sir". In fact it was the 3rd time.

I am a lady. Yes he's only human, but he was rude about it. Mr. Young finally styed with me in the store after my credit approval and after the store was nearly empty.

Just because we're the same race doesn't mean I want to be trated like my I don't matter. I wish You could see how this man operate. It's one thing to speak to a new custermer; but it's clearly another thing to begin helping them whilr you're helping someone else, especially when they say, "I'm just looking" or especilly when others don't approach him. Being a hustler is one thing, but I was pushed to the side for over 2 hours.

Why is Dillard's in business?

Why should I go back to this store?Everybody knows that Dillards is not the only store open for shopping.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Product or Service Quality
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Poor customer service

Reason of review:
Poor customer service
Product or service
Mens Clothing
Review category
Footwear and Clothing
review #757536

Author wants to be contacted by the company. Learn more

Had an experience with Dillards? Submit review ›
Helpful? 0 Yes 0 1 No 1
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 31 #1166872

They are not on commission so he is NOT trying to make all of the money. If he was alone on the floor then he was probably trying to take care of everyone while you filled out your application for credit. I know there are always two sides to every story and I am from Memphis. Dillard's is one of my favorite stores. I don't know why he called you "Sir" if you don't look like a sir. You are right, Dillard's is not the only store so I would move on if I were you.

0 0 Reply

Dec 31, 2015 #1086564

maybe you need to shave!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Dillards. However, many companies do monitor reviews on our site.

You were reading a complaint about Dillards.
Filing a new complaint about