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I'm not a regular customer of Dillard's - in fact I don't recall ever purchasing anything from them before an online order placed 7/25/16 for a women's twinset that was "Permanently Reduced" and was a "Non Returnable Item". Since I'm not a regular customer of Dillard's I mistook "permanently reduced" pricing to mean it was the lowest price Dillard's would offer for the item as it wasn't simply a "sale price".

Imagine my surprise to receive an email from Dillard's on 7/28/16 advertising taking an additional 30-40% off entire stock of permanently reduced merchandise (list of items included). The item I purchased was $48.65 at the permanently reduced price the afternoon of 7/25/16 when I placed my order and the morning of 7/28/16 is been reduced to $34.05.

I called to ask for a price adjustment since it's been less than 3 days since I placed my order and was told "sorry, that's a non returnable item so no price adjustment can be made". What?!

I asked what other items were excluded from price adjustments and was told that the item in question must also still be in stock.

The rep used the twinset I purchased as an example. It's still in stock, but not in my size so even if it hadn't been a "non refundable item" she would not have been able to refund me the difference in price. What the ***?!?!

Long story short: I'll chalk up this one Dillard's purchase up to (bad) experience and keep spending my money elsewhere while counting myself lucky that I managed to avoid Dillard's for as long as I had.

Reason of review: Pricing issue.

Monetary Loss: $16.

Dillards Cons: Price adjustment policies.

Location: San Antonio, Texas

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Guest

They are horribly unfair about price adjustments and I just got a very expensive bag for my Birthday gift and the next day it was 40% off, equals over 100.00. When they were jerks about a price adjustment we returned the bag and they put it away in the back so it could not be repurchased at the sale price.

Guest

I just had the same experience. I went to Dillard's yesterday (08/29/18) and purchased a bracelet & sunglasses.

To receive an email later that evening stating that the accessories and other sale item are an additional 30 - 40 % off starting tomorrow. I went in today to try to get a price adjustment or return and re-purchase and they said NO. It's their policy not to do that. Mind you both items were returnable one stated within 3 days the other did not have special terms.

This leaves a terrible feeling that I will avoid shopping there in the future.

Most retailers will honor price matching. You can even return on Amazon for goodness sake.

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