Dillards - Price adjustments only if exact item (size, color, etc.) is still in stock?!?!

12 of 85 Dillards reviews

I'm not a regular customer of Dillard's - in fact I don't recall ever purchasing anything from them before an online order placed 7/25/16 for a women's twinset that was "Permanently Reduced" and was a "Non Returnable Item". Since I'm not a regular customer of Dillard's I mistook "permanently reduced" pricing to mean it was the lowest price Dillard's would offer for the item as it wasn't simply a "sale price".

Imagine my surprise to receive an email from Dillard's on 7/28/16 advertising taking an additional 30-40% off entire stock of permanently reduced merchandise (list of items included). The item I purchased was $48.65 at the permanently reduced price the afternoon of 7/25/16 when I placed my order and the morning of 7/28/16 is been reduced to $34.05.

I called to ask for a price adjustment since it's been less than 3 days since I placed my order and was told "sorry, that's a non returnable item so no price adjustment can be made". What?!

I asked what other items were excluded from price adjustments and was told that the item in question must also still be in stock.

The rep used the twinset I purchased as an example. It's still in stock, but not in my size so even if it hadn't been a "non refundable item" she would not have been able to refund me the difference in price. What the ***?!?!

Long story short: I'll chalk up this one Dillard's purchase up to (bad) experience and keep spending my money elsewhere while counting myself lucky that I managed to avoid Dillard's for as long as I had.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Price adjustment policies

Reason of review:
Pricing issue
Monetary loss:
Review category
Footwear and Clothing
review #890361 by

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