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12.8.17 Frustration to the point of tears over a $35 return, and two and a half hours+ of my life I’ll never see again. Don’t let this horribly managed store ruin your day. There is no excuse on God’s green earth why a simple return should turn into a three-ring...
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1.1
I liked
  • Usual lady at clarins the sweet one with the brunette hair
I didn't like
  • Return taking three hours dealing with sadistic idiots
#1144925
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My husband purchased ( Greensboro, North Carolina location) a Michael Kor's silver smart watch for me as a gift for Christmas 2017. The watch was over 400.00 including tax. I have a small wrist so I took the watch to Dillard's to have a few links taken out. The...
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1.8
#1165026
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Dillards

Worst stored to buy from. Never buh snything from this store. They are expensived for the quality. Employees are terrible and they have terrible return policy.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Fairview, Texas
#1192198
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Placed order on 1/1/2018. Order was sent back to Dillards citing Damaged. Dillards SIgned for damaged order on 1/19/2018. I received an email on 1/19/2018, stating the order had been delivered to "Myself" at "My" address. I have yet to receive Any other information...
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1.0
I didn't like
  • Very poor customer service
#1173555
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I ordered a jacket, put in my CORRECT information for billing and submitted the order. An error message came up telling me my zip code was incorrect with the cc I am trying to use. This was not the case and immediately I received a notice of pending sale from my CC...
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1.0
#1152490
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I placed 2 Black Friday sales orders. The first order was cancelled after 5 days. Now I will not receive the order and Black Friday sales are over at the other department stores. I chose Dillard's over other department stores, I will not make that mistake again....
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1.0
I didn't like
  • Over selling products
#1139220
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Dillards - Price drop on an already purchased item

Purchased Michael Kors Harland boots on 11/26 for $199. Then they went on sale on 11/29 for 25% off. I called customer service for a credit on the item and they said they couldn’t do it. I’d have to repurchase and return the item. Are you kidding me! Terrible customer service. Needless to say that was my LAST purchase with Dillard’s.
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1139172
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Dillards missed shipping my dress in time causing me to miss the event. Worse, they never bothered to let me know or fixed it by sending for Saturday delivery. They filtered out my review of them on their website because they didn't want to post negative feedback....
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#1142521
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Jill Nicholson, Rachel Van Huff, and Monica Bayer are the three most horrific human beings you can imagine. With their lack of decent personality, they roam the store on a not very impressive high horse in which treating employees and customers with respect, courtesy,...
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#1089559
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Dillards - Ordered 1 Item No05083995

Trying to sell me 3 and can not change the order to just 1(one) Item No05083995 {{Redacted}}
I liked
  • Your style
#1105792
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