Dillards - Wanted exchange, apparently impossible...lost a customer.
Bought a coat online - too big. Went to local Dillards to return and order a smaller size. Saleswoman unable to access items available online. Manager (on phone to saleswoman) told me to reorder the item online (and pay another $8.50 to deliver the smaller size.) Not happy, but if that's the way it is...I guess I won't reorder.
Refund was 69 cents less than I calculated because they TAXED the $8.50 shipping charge for the online order. I have never seen any company tax a shipping or handling charge. Is that legal?
Chincy way to do business. Have to find a way to spend refund there; after that I will not buy there again.
On the plus side, the saleswoman was patient and gracious despite the fact that the manager was obviously knocking me to her on the phone.
Monetary Loss: $9.