Dillards Reviews

Dillards Apparently defects expire after Christmas?

I bought a *** handbag at Dillards in *** before Christmas. Used it maybe five or six times.

Nothing rough. Nothing dramatic. I carried it to church, a lunch date, and twice shopping. Then I noticed a very obvious manufacturing defect: about two inches of trim on the back were never sewn into the seam.

Its sticking out like a little flag saying, Quality control took the day off.

Around Mar 17th, 2026, I contacted Dillards customer service. I explained the defect. I explained that it was clearly a construction issue. And I was shut down instantly because the purchase was before Christmas.

No request for photos. No escalation. No let me check with a supervisor. Just a digital door slammed in my face.

Apparently at Dillards, defects have an expiration date.

And this isnt my first rodeo with their policies.

Last year, I couldnt return childrens dresses because their 3day return window includes the day of purchase which means if you buy something in the evening, congratulations, you basically lost a day. Holiday shopping? Forget it.

For context: I worked in retail management, Im a clothing designer, and I was a registered secret shopper in ***. I know what a defect looks like.

I know what customer service looks like. And I know when a store is hiding behind policy instead of doing the absolute bare minimum.

After this, my husband and I will be closing our Dillards account again. Im done wasting time on a store that cant be bothered to look at a photo of a defect before telling me too bad.

What they SHOULD have done? Looked at the photo I offered.

(Revolutionary, I know.) Acknowledged the defect instead of pretending dates matter more than quality. Used common sense. A manufacturing flaw doesnt magically become my fault because Christmas happened. Escalated instead of ejecting me from the chat.

A supervisor review wouldve taken 30 seconds. Acted like they stand behind what they sell. (Radical concept for a retailer.) Showed a shred of empathy. Even a simple That must be frustrating wouldve been a start.

Fake. But a start.

In short:

Dillards could have listened, looked, and acted instead of hiding behind a calendar.

Wow. I sure wouldn't want them to represent MY product.

Im posting this because Im honestly stunned by how badly *** handled a simple, legitimate issue.

Before Christmas, I bought a *** handbag at Dillards in ***. It was a special gift a rare purplybrown shade that matched a few pieces in my wardrobe.

I used it maybe five or six times. Nothing rough. Nothing that would ever damage a wellmade bag.

Then I discovered a clear manufacturing defect:

about two inches of trim on the back were never sewn into the seam.

It was sticking out visibly. This wasnt wear.

This wasnt misuse. This was a construction mistake that left the factory.

On March 19, 2026, I contacted Dillards customer service. I explained the defect. I explained that it was obviously a manufacturing issue.

And I was dismissed instantly because the purchase was before Christmas. The chat ended abruptly. No request for photos. No escalation.

No help at all.

It felt like they were saying, We dont care. Youre on your own.

And this isnt the first time Dillards policies have burned me. Last year, I couldnt return childrens dresses because their 3day return window includes the day of purchase making evening and holiday shopping almost impossible. I was left with items I couldnt use.

But this one hurt the most.

I trusted *** to stand behind what they sell. Instead, they hid behind a rigid policy and refused to even look at the defect.

For context, Im not someone who misidentifies flaws. I worked in retail management, Im a clothing designer, and I was a registered secret shopper in ***. I know what proper construction looks like.

This was a manufacturing flaw, plain and simple and Dillards didnt even care enough to review a photo.

My husband and I will be closing our Dillards account again. After repeated issues, financial loss, and now being dismissed over a defective product, Im done.

*** needs to take a hard look at how they treat customers, because this experience has left me feeling dismissed, frustrated, and deeply betrayed.

Please train your in-store employees how to do a return when an item was purchased using Apple Pay. I had the worst experience at the Dillard location in Oklahoma City at the Quail Springs location.

I'm to the point of never being a customer again because of this experience. I was mocked, treated like a thief because when you make a purchase using Apple Pay it uses a different card number. The male and female employees were rolling their eyes at me, and the female was accusing me of calling her a man when I was clearly talking to the male employee.

My daughter is the one that explained it to me, and that was the issue with the receipt showing a different card number. She's never worked for your company, and the fact she had to tell your employees how to do their job should be embarrassing not only for the lack of professionalism in handling this matter but also for the rude and condescending tone of both employees.

I am submitting a formal complaint regarding an incident I witnessed on Saturday, January 17, 2026, at approximately 11:00 a.m. at the *** location involving a manager identified as ***.

This manager engaged in sustained, aggressive verbal behavior toward a female employee in a public area, including yelling and berating her in front of customers. His demeanor appeared visibly angry and hostile. I attempted to intervene, but my presence was ignored. The conduct was demeaning, intimidating, and wholly inappropriate for a managerial role.

From my perspective as a customer, the interaction raised serious concerns about harassment and employee treatment.

This was not a brief lapse in judgment, but prolonged behavior that created an uncomfortable and intimidating environment for both the employee and surrounding patrons. It reflected a troubling lack of professionalism and leadership.

I purchased a The SAK purse on 6/12/25. I tried to receive compensation for the defective purse within 30 days.

Dillard should have stood by the products it sold and given me some compensation. Assistant Store Manager Darwin only quoted me the original store return policy. I wanted some compensation for the defective product Dillard sold. The employee would not credit my account, would not swap the same purse, and only quoted the original return policy.

I am very disappointed with customer service at Dillard.

I always remembered Dillard stood for quality products and great customer service. I am so sorry this is no longer the case!