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In the month of January 2018, my wife and I went to Dillards to purchase sale/clearance items from their Christmas sale. As we were looking a saleman approached and offered to put a christmas sign that I was carrying behind the register. When I declined, he accused my...
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1.0
#1260972
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Dillards - Poor Quality Designer Handbags at premium prices
Dillards - Poor Quality Designer Handbags at premium prices
Dillards - Poor Quality Designer Handbags at premium prices
Dillards - Poor Quality Designer Handbags at premium prices
I purchased my Coach bag just over a year ago and the craftsmanship is horrible! It definitely doesn't stand up to everyday use. The hardware is scuffed and fading, the leather looks stained and dirty and it can't be cleaned even with Coach leather cleaner. The thread...
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2.4
#1251760
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Dillards - No RETURN ON CLEARANCE ITEMS

Do Not Shop Dillard’s!!!!! Not able to return $100 dress on clearance. I was not given a notice it was non returnable. They did not offer a store credit. Terrible no return policy
#1250564
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Dillards - Archaic Return Policy- Not even for Store credit

Apparently my dress was NON REFUNDABLE! Cus Rep said a notice was on my order at payment. There was no notice!! I am stuck with a $100 dress I will never wear. They would not even offer a store credit!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1250334
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Recently I made a purchase at Dillards . The item was promptly mailed to my address, however the item appeared to be used. I returned the product for a refund and was told that the money had been returned to my bankcard. Later I discovered that Dillards take 10 days to...
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#1211517
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Dillards

Worst stored to buy from. Never buh snything from this store. They are expensived for the quality. Employees are terrible and they have terrible return policy.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Fairview, Texas
#1192198
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Placed order on 1/1/2018. Order was sent back to Dillards citing Damaged. Dillards SIgned for damaged order on 1/19/2018. I received an email on 1/19/2018, stating the order had been delivered to "Myself" at "My" address. I have yet to receive Any other information...
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1.0
I didn't like
  • Very poor customer service
#1173555
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My husband purchased ( Greensboro, North Carolina location) a Michael Kor's silver smart watch for me as a gift for Christmas 2017. The watch was over 400.00 including tax. I have a small wrist so I took the watch to Dillard's to have a few links taken out. The...
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1.8
#1165026
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I ordered a jacket, put in my CORRECT information for billing and submitted the order. An error message came up telling me my zip code was incorrect with the cc I am trying to use. This was not the case and immediately I received a notice of pending sale from my CC...
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1.0
#1152490
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12.8.17 Frustration to the point of tears over a $35 return, and two and a half hours+ of my life I’ll never see again. Don’t let this horribly managed store ruin your day. There is no excuse on God’s green earth why a simple return should turn into a three-ring...
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1.1
I liked
  • Usual lady at clarins the sweet one with the brunette hair
I didn't like
  • Return taking three hours dealing with sadistic idiots
#1144925
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