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Dillards

Worst stored to buy from. Never buh snything from this store. They are expensived for the quality. Employees are terrible and they have terrible return policy.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Fairview, Texas
#1192198
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Placed order on 1/1/2018. Order was sent back to Dillards citing Damaged. Dillards SIgned for damaged order on 1/19/2018. I received an email on 1/19/2018, stating the order had been delivered to "Myself" at "My" address. I have yet to receive Any other information...
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1.0
I didn't like
  • Very poor customer service
#1173555
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My husband purchased ( Greensboro, North Carolina location) a Michael Kor's silver smart watch for me as a gift for Christmas 2017. The watch was over 400.00 including tax. I have a small wrist so I took the watch to Dillard's to have a few links taken out. The...
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1.8
#1165026
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I ordered a jacket, put in my CORRECT information for billing and submitted the order. An error message came up telling me my zip code was incorrect with the cc I am trying to use. This was not the case and immediately I received a notice of pending sale from my CC...
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1.0
#1152490
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12.8.17 Frustration to the point of tears over a $35 return, and two and a half hours+ of my life I’ll never see again. Don’t let this horribly managed store ruin your day. There is no excuse on God’s green earth why a simple return should turn into a three-ring...
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1.1
I liked
  • Usual lady at clarins the sweet one with the brunette hair
I didn't like
  • Return taking three hours dealing with sadistic idiots
#1144925
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Dillards missed shipping my dress in time causing me to miss the event. Worse, they never bothered to let me know or fixed it by sending for Saturday delivery. They filtered out my review of them on their website because they didn't want to post negative feedback....
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#1142521
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I placed 2 Black Friday sales orders. The first order was cancelled after 5 days. Now I will not receive the order and Black Friday sales are over at the other department stores. I chose Dillard's over other department stores, I will not make that mistake again....
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1.0
I didn't like
  • Over selling products
#1139220
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Dillards - Price drop on an already purchased item

Purchased Michael Kors Harland boots on 11/26 for $199. Then they went on sale on 11/29 for 25% off. I called customer service for a credit on the item and they said they couldn’t do it. I’d have to repurchase and return the item. Are you kidding me! Terrible customer service. Needless to say that was my LAST purchase with Dillard’s.
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1139172
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I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to a small area in back of the store. The Reba line towards the front of the store has been replaced by the Ivanka line of clothing. I found this line to...
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5.0
I didn't like
  • Ivanka line
#1114477
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I am a sale associate who have been working for dillards for 6 long years in columbus ga. I never heard of where a (Mother & Daughter) can work in the same department and can work the same shift. I feel is not right or fair at all. The reason is because the manager and...
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#1109731
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